Placiq Refund and Cancellation Policy

Last updated: 4 July 2026

This Refund and Cancellation Policy explains how refunds, cancellations, plan activations, and failed payments are handled for Placiq.

By purchasing a plan, making a manual payment, or using paid features, you agree to this Policy.

1. Nature of the service

Placiq is a digital SaaS platform offering AI-assisted career, resume, learning, assessment, project-builder, and recruiter/candidate-intelligence features.

Because access is digital and AI/report usage may be consumed immediately, refunds are limited as described below.

2. Manual payment activation

During manual activation phases, users may pay through UPI, bank transfer, payment links, or other approved methods.

Manual activation may require verification and may not be instant.

Expected manual activation time: up to 24 hours after confirmed payment, unless otherwise stated.

Payment support: support@placiq.in

Payment support email: support@placiq.in

3. Refund eligibility

A refund may be considered if:

• payment was successful but plan access was not activated due to a Placiq-side issue;
• duplicate payment was made accidentally for the same plan/account;
• wrong amount was charged due to a technical or payment-provider issue;
• Placiq permanently discontinued the paid service before activation and no equivalent access was provided;
• refund is required by applicable law.

4. Non-refundable cases

Refunds will generally not be provided if:

• you used substantial paid features after activation;
• AI credits, reports, resume analyses, generated resumes, project-builder sessions, DSA/assessment content, or premium outputs were consumed;
• you changed your mind after using the service;
• you violated the Terms, Acceptable Use Policy, payment rules, or anti-abuse rules;
• your account was suspended for abuse, fraud, cheating, scraping, payment manipulation, or unauthorized access;
• you purchased the wrong plan but used paid features;
• third-party issues outside Placiq’s reasonable control affected temporary access;
• you relied on AI outputs and did not like the result, unless there was a clear platform-side failure.

5. AI-output refund limitation

AI responses may be inaccurate, incomplete, misleading, or unsuitable. A refund is not guaranteed merely because an AI response, score, suggestion, roadmap, resume rewrite, or report did not meet your expectations.

We may, at our discretion, offer a retry, regeneration, support review, credit adjustment, or refund where there is a clear service failure.

6. Cancellation

If subscriptions are enabled, you may cancel renewal through available account settings or by contacting support.

Cancellation stops future renewals but does not automatically refund the current billing period unless required by law or explicitly approved by Placiq.

For manual activation plans, cancellation requests may be handled case-by-case.

7. Duplicate payments

If you believe you made a duplicate payment, contact support@placiq.in with:

• registered email;
• payment date/time;
• amount;
• transaction/reference ID;
• screenshot/proof if applicable.

If verified, we may refund the duplicate amount or extend/upgrade access.

8. Failed payments

If a payment fails, is pending, reversed, disputed, or not captured, access may not be activated.

If money is debited but not reflected, the payment provider or bank may take time to reconcile. Contact us with transaction details.

9. Chargebacks and disputes

If you initiate a chargeback or payment dispute, we may suspend your account while the issue is reviewed.

Fraudulent chargebacks, fake payment proofs, edited screenshots, or payment bypass attempts may result in permanent termination.

10. Refund processing time

Approved refunds will be processed through the original payment method where possible. Timelines depend on payment provider, bank, UPI, card network, or manual payment channel.

Indicative timeline: 5–10 working days after approval, unless payment provider/bank timelines differ.

11. Payment gateway limitations

If payments are processed through a payment gateway, refund availability may depend on gateway rules, payment status, payment capture, settlement status, and applicable technical constraints.

12. Contact

For refund/cancellation requests:

Placiq

Email: support@placiq.in

Grievance email: support@placiq.in